FAQ

1. Do you ship internationally?
At the moment, we only ship within the United States.

2. How much does shipping cost?
Shipping is free on all orders within the U.S.

3. How long does delivery take?
Most orders arrive within 3–7 business days after shipping.

4. How do I track my order?
A tracking link will be sent to your email once your order is dispatched.

5. Can I return or exchange items?
Yes, returns are accepted within 30 days of delivery, provided items are unworn, unwashed, and in original condition.

6. Do I cover return shipping costs?
Customers are responsible for return shipping unless the product is defective or incorrect.

7. How soon will I get my refund?
Refunds are processed within 5–7 business days after we receive your return.

8. Can I cancel or change my order?
Yes, but only before your order is shipped. Contact us quickly to request changes.

9. What happens if my order is lost or damaged?
Please contact us within 7 days and we’ll arrange a replacement or refund.

10. How can I contact customer support?
Email us at contact@amalisewearestudio.store or call +1 (585) 815-3412.